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Welcome to CommBox Support

We're here to help with all your CommBox needs

Onsite Warranty Info

If no warranty fault is found, there is a service charge for the call-out & testing. We recommend that you read the operating instructions, and in particular the troubleshooting section of the Operating Instructions, before you make a Warranty service call or complete the trouble shooting downloads below.

Trouble Shooting an Interactive Touchscreen’s:

display     |    remote     |    touch     |     audio

All onsite warranties are a hardware warranty only. Software, configuration, settings, software or data corruption, loss of data, etc, are not covered. For a full list on items not covered by the CommBox warranty please see below:

• Damage caused by people, animals, or vermin
• Damage caused by any environmental factors
• Damage caused by power spikes or lightning
• Damage caused by any unreasonable level of usage

• Backing-up or recovering data
• Software & parts compatibility
• Network & Internet connectivity
• Settings or configuration

• Additional components added after retail sale of product
• Any external or removable media, peripherals, or batteries
• Software & data

• Damage caused by purposes or manner not intended for this product’s type or specification
• Products of type or cost not covered by the warranty purchased

For Interactive Support call 02 9975 6001 and log your case. Alternately you can log your case by filling out the form below.

Log a Case

First Name

Your Email



Last Name




I need help trouble shooting:
Interactive TouchscreensDVCLecternsControl

Serial number

Brief description of problem

Please include the behavior & symptoms of your issue below so that we may attend to your needs promptly:

Please attach any screenshots or relevant photos to assist in diagnosing your problem

CommBox Interactive Warranty Terms and Conditions
CommBox Display Warranty Terms and Conditions

CommBox Stands & Wall Brackets Warranty Terms and Conditions

CommBox Sound Bar & Control Hub Warranty Terms and Conditions

I agree that I have read and understood the ‘CommBox Warranty Terms and Conditions’ and by claiming against warranty in which a technician is called to site and there is no fault in CommBox supplied hardware that I will be charged for a standard onsite service request. (you are required to check this in order to log your case)


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